Risotto
AI-powered IT help desk that automates ticket resolution and access management through Slack, email, and existing workflows.
| What is it | AI-powered IT help desk that automates ticket resolution and access management through Slack, email, and existing workflows. |
|---|---|
| Pricing | Paid — from $1250/mo |
| Free tier | No |
| Platform | Web Application |
| Best for | automating tier 1 IT support tickets, managing employee access requests |
| Domain registered | 2024 |
Data updated Aug. 1, 2026
What does Risotto do?
Risotto is an AI-powered IT help desk platform designed to automate internal support requests and access management. Instead of forcing employees to navigate complex portals or fill out forms, Risotto integrates directly into the communication tools teams already use—primarily Slack, email, and Google Workspace. The system can handle everything from simple password resets to complex multi-step troubleshooting, understanding the context of requests rather than just scanning for keywords.
What sets Risotto apart is its ability to resolve issues end-to-end rather than simply escalating them. The AI agent learns from previous interactions and can handle follow-up questions, maintaining conversations until problems are solved. It integrates seamlessly with existing ticketing systems like Jira, Fresh Service, and Zendesk, providing two-way synchronization. The platform also includes identity governance automation, allowing employees to request and approve access through simple messages rather than formal processes.
IT teams at companies like Fundrise, Hazel Health, and Retool have used Risotto to automate up to 40% of their support tickets, significantly reducing resolution times. The tool is particularly valuable for organizations looking to reduce the burden on their IT staff while providing faster, more intuitive support to employees. Implementation typically takes hours rather than weeks, with the AI improving its automation capabilities over time as it learns from your team's specific workflows and responses.
Key features
What makes it stand outWho is Risotto for?
Who benefits most from this toolPricing
Startup Plan
- 30-day free trial
- Slack ticketing workflows
- Integrate your existing ticketing or use ours
- Easy Multi-department routing (single support funnel)
- Custom RBAC controls
- AI-powered issue analytics
- IGA Access automations (Approvals, Time-based, etc)
- Automated ticket lifecycle management
- Category auto-tagging
- Custom workflows to automate common tasks (channel creation, password resets, etc)
- DM-support and privacy maintaining workflows
- SOC 2 type 2
- Conversational tier-1 support
- Continual learning & KB article generation
- Multi-step troubleshooting
- Multi-modal screenshot recognition
- Integrate all your knowledge bases
- 70%+ Autosolve potential
- Custom Branding
- Custom usage terms
- White-glove onboarding support
- HIPAA
- Dedicated Customer Success Manager
Enterprise
- 30-day free trial
- Slack ticketing workflows
- Integrate your existing ticketing or use ours
- Easy Multi-department routing (single support funnel)
- Custom RBAC controls
- AI-powered issue analytics
- IGA Access automations (Approvals, Time-based, etc)
- Automated ticket lifecycle management
- Category auto-tagging
- Custom workflows to automate common tasks (channel creation, password resets, etc)
- DM-support and privacy maintaining workflows
- SOC 2 type 2
- Conversational tier-1 support
- Continual learning & KB article generation
- Multi-step troubleshooting
- Multi-modal screenshot recognition
- Integrate all your knowledge bases
- 70%+ Autosolve potential
- Custom Branding
- Custom usage terms
- White-glove onboarding support
- HIPAA
- Dedicated Customer Success Manager
Trust & presence
Gallery
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