TheLoops
AI agent platform for enterprise customer support — automates case routing, quality assurance, and knowledge management.
| What is it | AI agent platform for enterprise customer support — automates case routing, quality assurance, and knowledge management. |
|---|---|
| Pricing | Unknown |
| Platform | Web Application |
| API | Yes |
| Best for | automating customer support quality assurance, intelligent case routing and assignment |
| Domain registered | 2020 |
Data updated Aug. 1, 2026
What does TheLoops do?
TheLoops is an AI agent platform designed specifically for enterprise customer support operations. It connects to existing support systems like Zendesk, Jira, Salesforce, and Intercom to automate repetitive tasks and provide intelligent assistance to human agents. The platform acts as a copilot that works alongside support teams within their existing workflows.
The system uses context-aware AI agents that can handle case tagging, routing, quality assurance, and knowledge generation. It stands out by providing 100% automated quality coverage (AutoQA), predictive customer satisfaction scoring, and intelligent routing that assigns tickets based on agent skills and capacity. The platform also automatically generates knowledge base articles from resolved support cases.
This tool primarily benefits customer support managers and enterprise support teams looking to improve efficiency and consistency. Real-world use cases include reducing mean time to resolution by 40%, automating quality assurance checks, preventing case escalations through predictive analytics, and maintaining up-to-date knowledge bases without manual effort.
Key features
What makes it stand outWho is TheLoops for?
Who benefits most from this toolTrust & presence
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