AI Agent

PandaChat

AI customer support for Shopify — automates up to 70% of inquiries across email, chat, and social media using your store's data.

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pandachat.ai

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Quick facts
What is it	AI customer support for Shopify — automates up to 70% of inquiries across email, chat, and social media using your store's data.
Pricing	Paid — from $14/mo
Free tier	No
Platform	Web Application
Best for	Automating responses to common customer inquiries, Managing social media comments and direct messages
Domain registered	2023

Data updated Aug. 1, 2026

What does PandaChat do?

PandaChat is an AI-powered customer support platform built specifically for e-commerce, with deep integration for Shopify stores. It acts as a centralized hub, automatically handling customer inquiries that come in through various channels like email, live chat on your website, and social media platforms including Facebook, Instagram, and WhatsApp. The AI is trained directly on your store's unique data—product catalogs, FAQs, policies, and order history—to provide accurate, context-aware responses without manual intervention.

The platform stands out by unifying all customer communication into a single, easy-to-manage inbox. Key features include the ability to seamlessly switch between AI and human agents, proactive chat triggers to engage visitors, and automated product recommendations that can guide customers to a purchase. It’s designed to work 24/7, ensuring customers get instant answers even outside business hours, which significantly reduces response times and cart abandonment.

This tool is a major benefit for Shopify store owners, small e-commerce teams, and customer support managers who are overwhelmed by ticket volume. Real-world use cases include automatically answering common questions about shipping and returns, providing real-time order updates, handling pre-purchase queries to boost conversion, and managing social media comments and DMs, all without the need to hire additional staff.

AI Agent Customer experience

#ai analytics#ai assistant#ai support#booking system#chatbot#customer service ai#customizable chatbot#data privacy#data understanding#document ai#email automation#enterprise ai#knowledge base#lead generation#live chat#multilingual support#no-code integration#personal use ai#sales automation#shopify integration#social media support#voice ai#white-label#woocommerce integration#wordpress integration

Key features

What makes it stand out

Unified inbox for managing all customer channels (email, chat, social media) in one place

AI trained on your Shopify store data for accurate, context-aware responses

Seamless handoff between AI and human agents for complex issues

24/7 automated support to answer queries and reduce response times

Proactive chat and product recommendations to boost sales conversions

Who is PandaChat for?

Who benefits most from this tool

Automating responses to common customer inquiries

Managing social media comments and direct messages

Providing 24/7 live chat support on a website

Pricing

Starter

$14.0/month

100 credits
1 ticket credits cost
1 comment credits cost
3 AI ticket credits cost
10 additional credits price
1 translations credits cost
Basic support
Email
Webchat
Whatsapp
Facebook Messenger
Instagram DMs
AI real time knowledge
AI actions
AI Tags
AI Alerts

Pro

$162.0/month

1,500 credits
1 ticket credits cost
1 comment credits cost
3 AI ticket credits cost
15 additional credits price
1 translations credits cost
Priority support
Email
Webchat
Whatsapp
Facebook Messenger
Instagram DMs
Dedicated 1:1 support
AI real time knowledge
AI actions
AI Tags
AI Alerts

Enterprise plan

Custom

Custom credits
Custom ticket credits cost
Custom comment credits cost
Custom AI ticket credits cost
Custom additional credits price
Custom translations credits cost
Priority support
Email
Webchat
Whatsapp
Facebook Messenger
Instagram DMs
Dedicated 1:1 support
AI real time knowledge
AI actions
AI Tags
AI Alerts

Trust & presence

Domain Domain registered 2023

Gallery

Click any image to enlarge

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