LivePerson
Enterprise conversational AI platform for automating customer service across messaging and voice channels.
| What is it | Enterprise conversational AI platform for automating customer service across messaging and voice channels. |
|---|---|
| Pricing | Contact for Pricing |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Works with | Workato |
| Best for | automating customer support conversations, integrating voice and digital customer service channels |
| Domain registered | 1998 |
Data updated Aug. 1, 2026
What does LivePerson do?
LivePerson is an enterprise-grade conversational AI platform that helps businesses automate and manage customer interactions across multiple channels. It enables companies to design, simulate, and deploy AI-powered conversations that can handle customer inquiries through messaging, voice, and digital channels. The platform focuses on creating predictable, effective customer service experiences that can scale to handle high volumes of interactions.
What sets LivePerson apart is its no-code approach to conversational AI design, allowing teams to build and test AI agents without programming expertise. The platform offers robust orchestration capabilities that seamlessly blend AI bots with human agents, ensuring smooth handoffs when complex issues arise. It integrates with existing contact center infrastructure and supports bringing your own AI models, providing flexibility while maintaining enterprise-level security and compliance standards.
Large enterprises with significant customer service operations benefit most from LivePerson. Typical use cases include retail customer support, financial services inquiries, telecom troubleshooting, and travel industry assistance. The platform helps these organizations reduce operating costs (up to 30% according to their data) while improving customer satisfaction through faster, more accurate responses available through customers' preferred communication channels.
Key features
What makes it stand outWho is LivePerson for?
Who benefits most from this toolPricing
Bronze
- Agent & Supervisor Experience
- Administrative Experience
- Communication Channels
- Integrations & Developer Experience
- Automations & AI
- Conversational Intelligence
- Proactive
- Generative AI
- Technical Support: Standard
- Customer Success: Community
Silver
- Agent & Supervisor Experience
- Administrative Experience
- Communication Channels
- Integrations & Developer Experience
- Automations & AI
- Conversational Intelligence
- Proactive
- Generative AI
- Technical Support: Enhanced
- Customer Success: Pooled CSM
Gold
- Agent & Supervisor Experience
- Administrative Experience
- Communication Channels
- Integrations & Developer Experience
- Automations & AI
- Conversational Intelligence
- Proactive
- Generative AI
- Technical Support: Enhanced
- Customer Success: Designated CSM
Trust & presence
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