Cardina

Cardina is a cobrowsing tool designed for customer support and sales teams. It lets an agent see a customer's screen in real-time during a phone call or live chat session. The customer doesn't need to download any software or join a meeting link; they just click a single button in their browser to grant permission. This immediate visual connection helps agents understand issues faster and guide customers more effectively.

The tool stands out with its specific set of features. Agents can draw directly on the customer's screen to highlight where to click, share their own screen to demonstrate a process, or even take control of the customer's mouse and keyboard with permission to navigate and type for them. For training and quality assurance, Cardina can record sessions for later review and includes options to automatically mask sensitive data for privacy.

This tool is a major benefit for customer support teams, sales representatives, and onboarding specialists at tech companies. Real-world use cases include helping a non-technical user complete a complex signup form, troubleshooting a software bug by seeing the exact error message, or guiding a new prospect through a product demo without the friction of a traditional screensharing setup.