Open
OpenCopilot is a free and open-source tool that allows you to create AI copilots for your SaaS product. The copilot can communicate with your underlying APIs and execute calls as needed. We are open-source under MIT license and also support OpenAPI standards.
| What is it | OpenCopilot is a free and open-source tool that allows you to create AI copilots for your SaaS product. The copilot can communicate with your underlying APIs and execute calls as needed. We are open-source under MIT license and also support OpenAPI standards. |
|---|---|
| Pricing | Unknown |
| Platform | Web Application |
| API | Yes |
| Works with | Workato |
| Best for | automating 24/7 customer inquiries, reducing support ticket resolution time |
| Domain registered | 2024 |
Data updated Aug. 1, 2026
What does Open do?
Open is a customer support platform that uses a unified AI agent to automate interactions across chat, email, voice, and social media. It's designed to handle a significant portion of routine customer inquiries, aiming for high automation rates while maintaining customer satisfaction. The core promise is to let support teams focus on complex issues by having the AI handle the repetitive questions and tasks.
It works by integrating directly with a company's existing helpdesk software—like Zendesk, HubSpot, or Intercom—and connecting to the company's knowledge base and backend systems. This allows the AI not just to answer questions, but to perform actions like processing refunds or updating accounts. What sets Open apart is its focus on a single AI engine for all communication channels, ensuring consistency, and its emphasis on enterprise-grade security and measurable outcomes like automation rate and CSAT scores.
This tool is a major benefit for medium to large businesses, especially in e-commerce, fintech, and SaaS, where high-volume, repetitive support queries can overwhelm teams. Real-world use cases include a payment processor automating 60% of its support tickets or a ticket marketplace using Open to achieve all-time high customer satisfaction scores with 24/7 coverage.
Key features
What makes it stand outWho is Open for?
Who benefits most from this toolTrust & presence
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