Jitbit
Email-first help desk software that turns support emails into organized tickets, with AI-powered responses and automation.
| What is it | Email-first help desk software that turns support emails into organized tickets, with AI-powered responses and automation. |
|---|---|
| Pricing | Paid — from $29/mo |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Works with | Make |
| Best for | Managing customer support email tickets, Automating IT service request workflows |
| Domain registered | 2005 |
Data updated Aug. 1, 2026
What does Jitbit do?
Jitbit is a help desk and IT ticketing system designed to manage customer support through email. It works by having you forward support emails directly into the app, which then automatically converts them into trackable tickets. The system organizes these tickets into a shared team inbox, allowing support agents to assign, prioritize, and respond to requests without losing anything in a cluttered email chain. It offers both a cloud-based SaaS version and an on-premises installation.
The tool stands out with its deep focus on email integration, supporting protocols like IMAP, MS Exchange, and O365 with built-in spam and flood protection. A key feature is its AI capability, which uses ChatGPT to draft context-aware responses, summarize long tickets, and suggest relevant knowledge base articles. It also includes robust automation for tasks like auto-replies and ticket assignments, and it integrates with over 500 apps including Slack, Jira, and Zapier.
This software is a strong fit for IT support teams and customer service departments in companies of any size that handle a high volume of email-based requests. Real-world use cases include managing IT service tickets, tracking hardware assets, providing a public forum for customer feature requests, and using mobile apps to handle support tickets on the go.
Key features
What makes it stand outWho is Jitbit for?
Who benefits most from this toolPricing
Freelancer
- 1 agent
- Unlimited storage
- All the core features
- iOS/Android apps
- Custom domain
Startup
- 4 agents
- Unlimited storage
- All the core features
- iOS/Android apps
- Custom domain
Company
- 7 agents
- Unlimited storage
- All the core features
- iOS/Android apps
- Custom domain
- Downloadable backup
- Hide "powered by Jitbit"
Enterprise
- 9 agents, $29 extra
- Unlimited storage
- All the core features
- iOS/Android apps
- Custom domain
- Downloadable backup
- Hide "powered by Jitbit"
- Expedited support
- HIPAA compliance, BAA
Trust & presence
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