Tool Directory

erxes Inc

Open-source customer experience platform that integrates support, sales, marketing, and operations in one place

erxes.io

Verified API available Free tier

Quick facts
What is it	Open-source customer experience platform that integrates support, sales, marketing, and operations in one place
Pricing	Freemium
Free tier	Yes
Platform	Web Application
API	Yes
Best for	managing customer communications across channels, segmenting customer data for targeted marketing
Domain registered	2016

Data updated Aug. 1, 2026

What does erxes Inc do?

erxes Inc is an open-source experience operating system that brings customer service, sales, marketing, and operations together in one platform. It integrates all communication channels into a single interface, allowing teams to provide efficient customer support while maintaining a complete view of customer interactions and data.

The platform offers comprehensive customer data management with segmentation and filtering capabilities, enabling targeted marketing campaigns. Its plugin-based architecture provides extensive customization options, and the open-source nature ensures complete data privacy without third-party monitoring. erxes focuses on team efficiency through automated ticket routing and task automation.

This platform is ideal for businesses looking to consolidate their customer experience tools into a single, customizable solution. It's particularly valuable for companies that want to maintain control over their data while improving cross-departmental collaboration between support, sales, and marketing teams.

Tool Directory

#business operations#crm#customer experience#customer support#marketing automation#open source

Key features

What makes it stand out

Omnichannel messaging integration

Customer data segmentation and filtering

Team efficiency automation

Plugin-based customization

Complete data privacy control

Who is erxes Inc for?

Who benefits most from this tool

managing customer communications across channels

segmenting customer data for targeted marketing

automating repetitive support tasks

Pricing

Free tier available — start without a credit card

Free

5 Segment
5,000 Contacts
3 Automation
1 Team members
5,000 Email Sending
5 Growth Hacking
1 Knowledge Base
5 Sales Pipeline
5 Pop-ups & Forms
5 Task Management
5 Ticket management
∞ Email Verification
∞ Phone Number Verification
1 Portal (Client & Vendor portal)
erxes Business Messenger
Team members
Pop-ups & Forms
Contacts
Knowledge Base
Portal (Client & Vendor portal)
Automation
Segment
Ticket management
Task Management
Sales Pipeline
Growth Hacking
Email Sending
Phone Number Verification
Email Verification

Business messenger

Custom

10 Segment
25,000 Contacts
6 Automation
5 Team members
5,000 Email Sending
5 Growth Hacking
2 Knowledge Base
5 Sales Pipeline
10 Pop-ups & Forms
5 Task Management
15 Ticket management
2 Portal (Client & Vendor portal)
erxes Business Messenger
Team members
Pop-ups & Forms
Contacts
Knowledge Base
Portal (Client & Vendor portal)
Automation
Segment
Ticket management
Task Management
Sales Pipeline
Growth Hacking
Email Sending
Phone Number Verification
Email Verification

Frontline

Custom

3 IMAP
3 Viber
20 Segment
200,000 Contacts
10 Automation
10 Team members
30,000 Email Sending
3 Facebook Post
5 Growth Hacking
3 Instagram Post
4 Knowledge Base
5 Sales Pipeline
15 Pop-ups & Forms
5 Task Management
25 Ticket management
3 Facebook Messenger
3 Instagram Messenger
4 Portal (Client & Vendor portal)
erxes Business Messenger
Team members
Pop-ups & Forms
Contacts
Knowledge Base
Portal (Client & Vendor portal)
Automation
Segment
Ticket management
Task Management
Sales Pipeline
Growth Hacking
Email Sending
Facebook Messenger
Facebook Post
Instagram Messenger
Instagram Post
Viber
IMAP
Company Branding
Audio & Video Calling
Phone Number Verification
Email Verification
Supports Service
Customer Success Consulting
Onboarding foundations

Trust & presence

Domain Domain registered 2016

Gallery

Click any image to enlarge

Alternatives in Tool Directory

Augmented Clinician Tool Directory

Independent reviews and scores of AI tools for clinicians, written by doctors

Similar tools

247-inc.com Customer experience

Enterprise customer experience platform with AI-powered chatbots, automation, and analytics for customer service and support.

CCXai Customer Service

AI-powered customer service platform with multi-channel support, real-time analytics, and automated workflows for businesses.

angelcx.ai Customer experience

Omnichannel AI platform — deploy voice agents, smart call routing, and digital twins to automate customer interactions across every touchpoint

Mitel CX Customer Service

AI-assisted contact center platform to enhance agent productivity and customer engagement.

Top 100k site

Xpress AI Sales & CRM

Enterprise platform for building and deploying reliable AI agents that complete specific business tasks autonomously.

inextlabs.com Predictions

Enterprise AI platform offering intelligent agents for document processing, customer engagement, and business insights.

Opens Tecnologia Customer Service

AI-powered customer service platform — unify channels, personalize interactions, and boost team efficiency

scal-e.com Customer Engagement

Customer data platform that unifies customer data, manages privacy, and runs personalized marketing campaigns.