Front
AI-powered customer service platform that centralizes support across email, chat, and teams for complex operations.
| What is it | AI-powered customer service platform that centralizes support across email, chat, and teams for complex operations. |
|---|---|
| Pricing | Paid — from $25/mo |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Works with | Integrately, Make, Workato, Zapier |
| Best for | Managing high-volume, complex customer service inquiries, Coordinating customer requests across multiple internal departments |
| Domain registered | 1998 |
Data updated Aug. 1, 2026
What does Front do?
Front is a customer service platform designed for businesses with complicated support needs. It brings emails, live chat, SMS, and other channels into one shared workspace. This gives entire teams—from support to sales to success—a complete view of every customer's history and current issues. The goal is to stop requests from getting lost between departments and to resolve them faster with full context.
What sets Front apart is its AI, which is built for more than simple FAQ answers. It can manage complex, multi-step customer requests from the first message to the final resolution. Features like Autopilot automate workflows beyond basic scripts, while Copilot assists agents with nuanced replies. The system also includes tools for automated quality assurance (Smart QA) and analyzing customer satisfaction scores (Smart CSAT), aiming to improve accuracy and reduce rework.
This tool is a strong fit for customer support and operations teams in technology, logistics, financial services, and professional services industries. These teams often deal with intricate tickets that require input from multiple departments. Front helps them coordinate that work from a central hub, keep complex requests moving, and maintain control as their operations scale.
Key features
What makes it stand outWho is Front for?
Who benefits most from this toolPricing
Starter
- 10 seats
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
- No-code public knowledge base
- Available AI add-ons: Copilot, QA, CSAT
Professional
Everything in Starter, plus:
- 50 seats
- Omnichannel (email, SMS, social, etc.)
- Macros and up to 20 automation rules
- Advanced analytics
- Multiple workspaces, SSO, and SCIM
- AI Autopilot add-on
Enterprise
Everything in Professional, plus:
- Smart rules
- Unlimited rules and macros
- Multi-language knowledge base
- Custom roles and permissions
- AI Copilot, QA, and CSAT included
Trust & presence
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