Conduit AI

Conduit is a platform for building AI agents that handle customer service and sales conversations. These agents can manage interactions across multiple channels, including text and voice, automating responses and workflows. The goal is to handle routine inquiries automatically, freeing up human agents to focus on more complex issues that require a personal touch.

The tool works by letting you define multi-step conversational workflows, integrate with your existing knowledge bases, and connect to a wide array of tools like Twilio, Slack, Gmail, and Shopify. A key feature is its unified inbox, which collects any conversations the AI can't fully handle, allowing your team to step in and also 'teach' the AI for future interactions. It also includes reporting for insights and stress-testing scenarios to simulate conversations before deployment.

This is built for customer support and sales teams, particularly those looking to scale their operations without proportionally increasing overhead. Real-world use cases include qualifying leads instantly, providing 24/7 customer support, handling booking inquiries for hospitality, and managing common support tickets without human intervention.