Responsly
AI customer feedback platform that collects, analyzes, and turns fragmented feedback into actionable insights across teams.
| What is it | AI customer feedback platform that collects, analyzes, and turns fragmented feedback into actionable insights across teams. |
|---|---|
| Pricing | Freemium — from $61/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Best for | collecting customer feedback at multiple touchpoints, analyzing feedback to find patterns and insights |
| Domain registered | 2017 |
Data updated Aug. 1, 2026
What does Responsly do?
Responsly is an AI-powered customer feedback platform that pulls input from reviews, app stores, support conversations, product surveys, and more — then turns it all into clear, decision-ready insights. Instead of digging through scattered data, teams get a single view of what customers are saying across every touchpoint.
The platform’s AI agent, Athena, does the heavy lifting: it monitors feedback, ranks topics by impact on NPS or CSAT, flags unexpected score changes, and surfaces the main drivers behind movements. You can send surveys through email, SMS, or WhatsApp, and connect Responsly to 200+ tools via native integrations, APIs, or webhooks. Security is enterprise-grade with GDPR/CCPA compliance, encryption, SSO, and two-factor authentication.
Customer experience, product, and marketing teams use Responsly to reduce churn, increase lifetime value, and improve satisfaction scores. Real-world examples include cutting survey drop rates by 40% and rolling out across a 200+ person organization in a week. It’s built for teams that want fast, practical feedback analysis without manual work.
Key features
What makes it stand outWho is Responsly for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardBasic
- 50 responses per month
- 50 responses per month
- Unlimited forms, surveys, quizzes and tests
- Unlimited questions
- AI powered assistant
- E-mail, website, link and in-product surveys
Essential
- 2GB file upload limit
- 500 responses per month
- 500 responses per month
- Skip logic
- Calculate scores
- Customize end page
- Advanced form settings
- Filtering and segmentation
- Integrations
- Multilingual forms
Professional
Everything in Essential, plus:
- 3 users
- 4GB file upload limit
- 1,000 responses per month
- 1 000 responses per month
- up to 3 users
- Advanced settings
- Custom subdomain
- Add your own branding - whitelabel
- Custom link
- Redirect after submit
- Webhooks
- A/B Testing
Enterprise
Everything in Professional, plus:
- custom users
- custom responses per month
- Custom response limit
- Custom number of users
- Conversion tracking
- Custom domain
- Multiple distribution channels
- SSO
- Contacts directory
- Enterprise integrations
- Priority support & onboarding assistance
- Add-on products
Trust & presence
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