Alana

Alana is a platform for building and deploying conversational AI agents. These agents are designed to handle customer interactions and automate internal tasks by connecting directly to your business systems. Instead of just answering questions, Alana agents can take actions—like updating a subscription in a CRM, processing an exchange, or triggering a payment—based on the conversation. This turns a simple chatbot into an automated assistant that can resolve issues on the spot.

The tool works by integrating with your existing platforms, such as CRMs, payment gateways, and internal messaging apps like Slack. This allows the AI to access real-time data and execute workflows without needing a human to step in. A key feature is its focus on maintaining a brand-appropriate tone, so conversations feel consistent with your company's voice. The platform also supports multimodal inputs, meaning it can potentially process both language and visual information from your apps.

This is most useful for businesses with established customer support or internal operations teams. Customer service managers can use Alana to provide 24/7 support that handles common requests automatically. Operations teams can set up agents to manage routine internal tasks, like pulling data from systems or notifying the right person when a specific issue arises. It's a tool for companies that want to automate repetitive parts of their workflow where clear rules and system integrations already exist.