Elastic Bot
Omnichannel AI chatbot platform for customer support, sales, and engagement across WhatsApp, Instagram, and websites.
| What is it | Omnichannel AI chatbot platform for customer support, sales, and engagement across WhatsApp, Instagram, and websites. |
|---|---|
| Pricing | Paid — from AED 1099/mo |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Best for | automating customer inquiries, generating and qualifying leads |
Data updated Aug. 1, 2026
What does Elastic Bot do?
Elastic Bot is a comprehensive AI-powered chatbot platform designed to automate customer interactions across multiple digital channels. It enables businesses to deploy intelligent chatbots on their website, WhatsApp, Instagram, Facebook Messenger, and over 10 other platforms simultaneously. The platform handles everything from customer support queries to sales conversations, using AI to provide instant responses and guide customers through various processes. It's particularly strong in e-commerce scenarios, helping businesses recommend products and handle policy questions automatically.
What sets Elastic Bot apart is its true omnichannel approach with the OneView Inbox, which consolidates all customer conversations from different platforms into a single interface. The platform supports over 20 languages, making it suitable for global businesses, and includes DocuSense technology that allows bots to answer complex questions by understanding documents. It integrates with popular CRMs and business tools, and offers ready-to-use bot templates for quick deployment across industries like retail, banking, insurance, and government services.
This tool is ideal for businesses looking to scale their customer service operations while maintaining personalized engagement. E-commerce stores can use it to drive sales through conversational commerce, while service-based companies can automate routine inquiries and lead qualification. The platform's WhatsApp Business API integration is particularly valuable for reaching the massive user base on that platform, making it a strong choice for businesses focused on mobile-first customer engagement.
Key features
What makes it stand outWho is Elastic Bot for?
Who benefits most from this toolPricing
Business
- Website, WhatsApp, Facebook Messenger, Instagram, Google My Business
- WhatsApp E-commerce
- Design & deploy your chatbot flow Visually
Business PRO
Everything in Business, plus:
- Shopify, WooCommerce
- Video Chat
- Advanced Integrations like ChatGPT
On-Premise
Everything in Business PRO, plus:
- Platform On your Own Servers
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