Domino CRM

Domino CRM is a no-code platform that lets businesses build and deploy chatbots for Telegram and VK. It combines chatbot creation with a built-in customer relationship management (CRM) system. You can design automated conversation flows to handle common tasks like taking orders, scheduling appointments, or answering FAQs, all without needing to write any code. The tool keeps all customer interactions and contact details in one place, making it easy to track conversations and follow up.

The platform stands out by focusing on two popular messaging apps and integrating payments directly into the chat experience. This means customers can browse a catalog and complete a purchase without leaving Telegram. You can also create and send targeted broadcast messages to segments of your audience. For more complex situations, the tool allows you to set up operator teams, so live agents can take over conversations from the bot when needed.

This tool is a solid fit for small to medium businesses, especially in retail, hospitality, or local services, that want to automate customer communication. A restaurant could use it to take delivery orders, a beauty salon to book appointments, or a consultant to qualify leads. It helps reduce routine call center work, ensures quick responses at any hour, and can directly contribute to increased sales.