Strada

Strada is a specialized AI platform built specifically for the insurance industry. It uses artificial intelligence to automate customer interactions across multiple channels, including phone calls, email, SMS, and live chat. The system handles common insurance workflows like policy servicing, claims intake, and renewal processes, allowing insurance companies to provide 24/7 service without increasing staff. Strada connects directly to core insurance systems like policy administration platforms and claims management software, enabling it to access real-time customer data during conversations.

The platform stands out through its insurance-specific design. Unlike generic AI chatbots, Strada comes with pre-built workflows for common insurance scenarios like First Notice of Loss (FNOL), policy changes, and billing inquiries. It understands insurance terminology and can handle complex, multi-step conversations while maintaining compliance with industry regulations. The system includes quality assurance features and audit trails, and human agents can step into conversations when needed with full context.

Insurance carriers, MGAs, and brokers benefit most from Strada, particularly those looking to improve customer service while controlling costs. It helps reduce average handle time by 55% and can contain 65% of customer inquiries without human intervention. Real-world applications include processing claims after hours, answering coverage questions instantly, and automatically handling routine policy updates, freeing human agents to focus on more complex cases.