Talkative

Talkative is an AI customer service platform built specifically for contact centres. It combines AI-powered automation with live support across voice, chat, messaging, and video. The core idea is simple: give customers fast, accurate answers on any channel while letting human agents focus on complex issues. Talkative claims it can contain up to 90% of queries without human intervention, and early customer results show a 35% increase in average order value when AI handles product recommendations.

The platform works by connecting a proprietary Knowledge Base — a central repository of your company's information — with a prompt-based AI engine. You control the AI's tone and behaviour through structured prompts, so responses stay aligned with your brand. Talkative covers four main channels: Voice AI (a human-like multilingual phone agent), Messaging AI (for WhatsApp and social apps), an AI Chatbot for web, and Video Chat for face-to-face support. It also includes Navi Copilot, an assistant that gives human agents real-time guidance during calls or chats. The system integrates with existing contact centre tools and optimises over time using AI insights.

Talkative is best suited for medium to large B2C contact centres that handle high volumes of repetitive queries — think retail, travel, healthcare, and local government. It's a practical choice for teams that want to reduce call volume and improve self-service without ripping out their existing tech stack. The company emphasises human expertise alongside AI, offering hands-on support to help customers set up and refine their knowledge bases and prompts. If you run a contact centre and need an omnichannel AI layer that actually works with your current systems, Talkative is worth a look.