Vozy

Vozy is a conversational AI platform built for large B2C companies. It provides a suite of AI agents — Lili Resolve, Lili Assist, Lili Analyze, and Lili Recover — that handle customer interactions from first contact to resolution. The platform uses generative AI to understand and respond to customers in natural language, whether over voice or text. Vozy claims its agents resolve over 50% of cases on first contact, and its debt recovery agent boosts portfolio recovery by 60%.

How does it work? Vozy’s agents are trained on your business data and can be deployed across channels like phone, chat, and messaging apps. Lili Resolve acts as a virtual agent that handles common inquiries autonomously. Lili Assist gives human agents real-time suggestions and centralizes all conversations in one dashboard, increasing capacity by up to 7x. Lili Analyze listens to every call — human or bot — and surfaces trends, compliance issues, and coaching opportunities. The platform is ISO 27001 and SOC 2 certified, so security and data privacy are baked in.

Who benefits most? Large enterprises with high-volume customer service, debt collection, or sales operations. Vozy is especially popular in Latin America, where it helps companies like banks, retailers, and telecoms automate support and collections. Use cases include first-line customer support, lead qualification, appointment scheduling, and automated debt recovery. If you run a contact center and want to cut costs while improving resolution rates, Vozy is worth a look.