LoyJoy
No-code platform for AI customer service and sales agents that handle complex requests via chat and phone.
| What is it | No-code platform for AI customer service and sales agents that handle complex requests via chat and phone. |
|---|---|
| Pricing | Paid |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Works with | Workato |
| Best for | automating 24/7 customer inquiries, qualifying sales leads |
| Domain registered | 2015 |
Data updated Aug. 1, 2026
What does LoyJoy do?
LoyJoy is a platform that lets companies create and deploy AI agents to handle customer service and sales interactions. These agents are designed to solve customer issues conclusively, going beyond simple FAQ responses to manage complex processes like contract changes, technical support, and product recommendations. The system works through both text-based chat and speech-to-speech phone conversations, providing a unified experience for customers.
The platform is built for business teams to use without writing code. It includes over 100 pre-built process modules for common service and sales tasks and can connect to a company's existing backend systems, such as SAP or Salesforce. A key differentiator is its focus on compliance and enterprise readiness, with data hosted in the EU and features built to meet regulations like GDPR. LoyJoy also supports the Model Context Protocol (MCP), allowing its agents to be integrated into broader AI infrastructure.
LoyJoy is best suited for medium to large enterprises in regulated industries that receive a high volume of complex customer inquiries. Real-world applications include a media company automating 98% of its customer service requests and a manufacturing firm using an AI agent to provide 24/7 technical sales support and lead qualification. The platform aims to become productive within two to four weeks of implementation.
Key features
What makes it stand outWho is LoyJoy for?
Who benefits most from this toolPricing
Starter
- 0.29 € additional phone minutes
- ab 0.30 € additional chat conversations premium AI
- 0.15 € additional chat conversations advanced AI
- Keine Einrichtungsgebühr · 1 h Agent Building
- 2 AI Agents Chat / Phone
- Wissenssuche (inkl. Azure AI Search), Websuche, Produktberatung
- MCP-Server
- MCP für Analytics
- AI Produktberater mit integrierter Produktdatenbank
- Live Chat mit Live-Agent Handover
- Web-Chat, Telefon, native Apps
- E-Mail-Versand
- 2 User enthalten
- 100 Telefon-Minuten inklusive
- 2.500 Chat-Konversationen inklusive (Dauer bis 30 Minuten)
- KI-Testautomatisierung
- "Powered by LoyJoy"-Badge im Chat
- 1 Webseiten für den Chat (eine Domain, inkl. aller Unterseiten)
- 1 Rufnummern
- 1 Mandanten (Workspaces)
- LoyJoy-Standard-Verträge
- 39 Sprachen Chat und Telefon
- Chat, Mail Support
- 99,8 % SLA
- Staging- / Live-Version Versionierung
- Webseiten, Dokumente Wissensquellen
- 500 Anzahl Wissensquellen
- Analytics-Dashboard
- Excel- oder CSV-Datei Analytics-Export
- Sicherer Login mit Passkey
- SSO mit Microsoft Entra ID
- Verschlüsselte Datenübertragung und -speicherung
- EU-Hosting und KI-Modelle aus der EU
- Compliant zu DSGVO, BFSG (Barrierefreiheit), EU KI-Verordnung
- Template-Store
Professional
- 0.02 € own AI API key
- 99 € additional website
- auf Anfrage additional workspaces
- 9 € additional phone number
- 0.29 € additional phone minutes
- 99 € whatsapp per phone number
- ab 0.30 € additional chat conversations premium AI
- 0.15 € additional chat conversations advanced AI
- Keine Einrichtungsgebühr · 2 h Agent Building
- 10 AI Agents Chat / Phone
- Wissenssuche (inkl. Azure AI Search), Websuche, Produktberatung, Prozesse ausführen
- MCP-Server
- MCP für Analytics
- Workflows mit BPMN 2.0 enthalten
- 100+ Module, unter anderem: PDF, Fragebogen, API-Client, Terminbuchung, Foto, Salesforce, Hubspot, Brevo, Quizze, Opt-Ins, Kunden-Login/SSO im Chat, Gutscheincodes, Google Maps, … Prozess-Module
- AI Produktberater mit integrierter Produktdatenbank
- Live Chat mit Live-Agent Handover
- Web-Chat, Telefon, native Apps, WhatsApp
- Anbindung via API an beliebige Systeme wie Salesforce, Hubspot, SAP, … Integrationen
- 15 User enthalten
- 500 Telefon-Minuten inklusive
- 10.000 Chat-Konversationen inklusive (Dauer bis 30 Minuten)
- KI-Testautomatisierung
- 2 Webseiten für den Chat (eine Domain, inkl. aller Unterseiten)
- 5 Rufnummern
- 2 Mandanten (Workspaces)
- LoyJoy-Standard-Verträge
- 39 Sprachen Chat und Telefon
- Chat, Mail, Telefon Support
- 99,8 % SLA
- Staging- / Live-Version Versionierung
- Webseiten, Dokumente, API Wissensquellen
- Bis 10.000 (Fair Use) Anzahl Wissensquellen
- Analytics-Dashboard
- Excel- oder CSV-Datei Analytics-Export
- Sicherer Login mit Passkey
- SSO mit Microsoft Entra ID
- Verschlüsselte Datenübertragung und -speicherung
- EU-Hosting und KI-Modelle aus der EU
- Compliant zu DSGVO, BFSG (Barrierefreiheit), EU KI-Verordnung
- DORA (Digital Operational Resilience Act) auf Anfrage verfügbar
- Template-Store
Enterprise
- 0.02 € own AI API key
- 49 € additional users
- 99 € additional website
- 99 € additional workspaces
- 9 € additional phone number
- 0.29 € additional phone minutes
- 99 € whatsapp per phone number
- ab 0.30 € additional chat conversations premium AI
- 0.15 € additional chat conversations advanced AI
- Individuelle Unterstützung Einrichtungsgebühr
- 50 AI Agents Chat / Phone
- Wissenssuche (inkl. Azure AI Search), Websuche, Produktberatung, Prozesse ausführen
- MCP-Server
- MCP für Analytics
- Workflows mit BPMN 2.0 enthalten
- 100+ Module, unter anderem: PDF, Fragebogen, API-Client, Terminbuchung, Foto, Salesforce, Hubspot, Brevo, Quizze, Opt-Ins, Kunden-Login/SSO im Chat, Gutscheincodes, Google Maps, … Prozess-Module
- AI Produktberater mit integrierter Produktdatenbank
- Live Chat mit Live-Agent Handover
- Web-Chat, Telefon, native Apps, WhatsApp, Custom-Integrationen
- Anbindung via API an beliebige Systeme wie Salesforce, Hubspot, SAP, … Integrationen
- 20 User enthalten
- 1.500 Telefon-Minuten inklusive
- 25.000 Chat-Konversationen inklusive (Dauer bis 30 Minuten)
- KI-Testautomatisierung
- KI-Themen-Analyse
- Summary aller KI-Dialoge mit Sentiment-Analyse
- KI-Qualitätsanalyse
- 5 Webseiten für den Chat (eine Domain, inkl. aller Unterseiten)
- 25 Rufnummern
- 2 Mandanten (Workspaces)
- Individuell möglich Verträge
- 39 Sprachen Chat und Telefon
- Chat, Mail, Telefon, pers. Account Manager Support
- 99,9 % SLA
- Staging- / Live-Version + 5 Versionen + Rollback Versionierung
- Webseiten, Dokumente, API Wissensquellen
- Bis 10.000 (Fair Use) Anzahl Wissensquellen
- Analytics-Dashboard
- Excel- oder CSV-Datei Analytics-Export
- Anbindung an Data Warehouse
- Sicherer Login mit Passkey
- SSO mit Microsoft Entra ID
- Verschlüsselte Datenübertragung und -speicherung
- EU-Hosting und KI-Modelle aus der EU
- Compliant zu DSGVO, BFSG (Barrierefreiheit), EU KI-Verordnung
- DORA (Digital Operational Resilience Act) inkludiert
- Template-Store
Unlimited
- individuell sla
- individuell phone numbers
- 0.02 € own AI API key
- individuell users included
- individuell additional users
- individuell additional website
- individuell additional workspaces
- individuell phone minutes included
- individuell additional phone minutes
- individuell additional phone numbers
- 99 € whatsapp per phone number
- individuell chat conversations included
- ab 0.30 € additional chat conversations premium AI
- 0.15 € additional chat conversations advanced AI
- Individuelle Unterstützung Einrichtungsgebühr
- unlimitiert AI Agents Chat / Phone
- Wissenssuche (inkl. Azure AI Search), Websuche, Produktberatung, Prozesse ausführen
- MCP-Server
- MCP für Analytics
- Workflows mit BPMN 2.0 enthalten
- 100+ Module, unter anderem: PDF, Fragebogen, API-Client, Terminbuchung, Foto, Salesforce, Hubspot, Brevo, Quizze, Opt-Ins, Kunden-Login/SSO im Chat, Gutscheincodes, Google Maps, … Prozess-Module
- AI Produktberater mit integrierter Produktdatenbank
- Live Chat mit Live-Agent Handover
- Web-Chat, Telefon, native Apps, WhatsApp, Custom-Integrationen
- Anbindung via API an beliebige Systeme wie Salesforce, Hubspot, SAP, … Integrationen
- unlimitiert Webseiten für den Chat (eine Domain, inkl. aller Unterseiten)
- 2 inkl., weitere unbegrenzt Mandanten (Workspaces)
- Individuell möglich Verträge
- 39 Sprachen Chat und Telefon
- Chat, Mail, Telefon, pers. Account Manager Support
- Staging- / Live-Version + 5 Versionen + Rollback Versionierung
- Webseiten, Dokumente, API Wissensquellen
- Bis 10.000 (Fair Use) Anzahl Wissensquellen
- Analytics-Dashboard
- Excel- oder CSV-Datei Analytics-Export
- Anbindung an Data Warehouse
- Sicherer Login mit Passkey
- SSO mit Microsoft Entra ID
- Verschlüsselte Datenübertragung und -speicherung
- EU-Hosting und KI-Modelle aus der EU
- Compliant zu DSGVO, BFSG (Barrierefreiheit), EU KI-Verordnung
- DORA (Digital Operational Resilience Act) inkludiert
- Template-Store
- Solution Architect
- Roadmap-Plätze in der Weiterentwicklung Custom Feature Development
Trust & presence
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