Huggy
Omnichannel customer service platform with chatbots, automation flows, and multi-channel messaging integration
| What is it | Omnichannel customer service platform with chatbots, automation flows, and multi-channel messaging integration |
|---|---|
| Pricing | Freemium — from R$729/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Best for | automating customer support responses, managing multiple messaging channels from one dashboard |
| Domain registered | 2017 |
Data updated Aug. 1, 2026
What does Huggy do?
Huggy is a comprehensive customer service platform that helps businesses manage digital communications across multiple channels from a single interface. It enables companies to respond to customer messages from WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, email, and voice calls all in one place. The platform centralizes customer interactions, making it easier for support teams to provide consistent service regardless of which channel customers use to reach out.
The platform uses AI-powered chatbots to automate responses and handle common customer inquiries, reducing the workload on human agents. Businesses can create custom automation flows to guide customers through service journeys, with triggers that initiate conversations based on website behavior. Huggy also provides mobile apps so support teams can manage conversations from smartphones, ensuring service continuity even when away from the office. The system includes contact management features to track customer histories and service metrics.
Huggy works well for retail businesses, financial services, healthcare providers, and service companies looking to improve their customer support efficiency. It's particularly useful for organizations that receive high volumes of customer inquiries across multiple platforms and want to reduce response times while maintaining quality service. The platform helps businesses track performance metrics and customer satisfaction while streamlining their support operations.
Key features
What makes it stand outWho is Huggy for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardStarter
- 69.9 additional user
- Contact management
- Service queue
- File sending
- Multi-accounts
- Performance indicators
- All channels*
Intermediate
Everything in Starter, plus:
- 119.9 additional user
- Departments
- Business hours
- Contact timeline
- Custom fields
- Spy on chat
- Multiple reports
- API / Webhook
- Workflows
- Service history
Custom
Everything in Intermediate, plus:
- 189.9 additional user
- Dashboard
- Automatic distribution
- Unlimited history
- Unlimited workflows
- Unlimited flows
Trust & presence
Gallery
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