Sunsmart Global

Sunsmart Global is a multinational software company that builds a suite of enterprise products centered around artificial intelligence, mobility, and business process automation. Its flagship offering is Herbie Bot, an AI-powered chatbot that supports two-way voice recognition, over 40 languages, and instant integration with 12+ social media channels. Beyond the chatbot, the company provides a range of web-based tools: OxyAssets for asset tracking, OxyProcure for procurement and vendor management, OxyCustomer for sales and customer relationship management, OxyDocument for document management, and OxyProperty for property management. These products are designed to work together or standalone, covering everything from customer engagement to back-office operations.

What makes Sunsmart Global stand out is the depth of automation built into each product. Herbie Bot includes transaction automation, robotic process automation (RPA), and a ready-built API manager for connecting with existing systems. OxyAssets lets you set automatic task scheduling and skip holidays. OxyProcure supports Dutch, English, and reverse auctions alongside eTendering and delivery tracking. The CRM offers omni-channel lead management, campaign tracking, and a 360-degree customer view. All products are 100% web-based and accessible across LAN, WAN, intranet, or internet, making them flexible for distributed teams.

Sunsmart Global is best suited for mid-to-large enterprises in banking, insurance, healthcare, manufacturing, and government sectors. Use cases include deploying a multilingual chatbot for customer support, automating asset requests and tracking across offices, managing the full procure-to-pay cycle with suppliers, and centralizing sales leads and customer incidents from multiple channels. The company has been operating since 2004, is ISO 9001:2015 certified, and claims over 450,000 users across 157 countries.