SpeakSpots

SpeakSpots is a communication platform built specifically for hotels. It connects directly to a hotel's existing systems and provides a WhatsApp number for guests to use. Instead of calling the front desk, guests can text their questions, request room service, book spa appointments, or report issues. The AI assistant handles these conversations, understands the context, and can execute tasks by talking to the hotel's property management, housekeeping, or restaurant software. It's designed to be the primary communication channel between a guest and the hotel throughout their stay.

The core of SpeakSpots is its AI, which the company describes as 'agentic.' This means it doesn't just give canned replies; it understands the intent and tone of a guest's message and can take action. For example, if a guest asks for more towels, the AI can understand the request, check the room number from the PMS, and create a task for housekeeping. It also builds a knowledge base by learning from the hotel's own website, documents, and the interactions of its human staff over time, which helps it give accurate, personalized answers.

This tool is a clear fit for hotel managers and owners looking to reduce front-desk pressure and improve guest satisfaction. It lets guests get instant answers at any hour without staff intervention, freeing up the team to handle more complex issues. Real-world use cases include automating routine check-in/out questions, managing spa and restaurant bookings via text, coordinating maintenance requests, and providing personalized local recommendations—all through the familiar, app-free interface of WhatsApp.