Interakt

Interakt is a customer engagement platform built on the WhatsApp Business API. It lets businesses automate marketing, sales, and support across WhatsApp, Instagram, and RCS (Rich Communication Services). Instead of juggling multiple tools, you get a single dashboard to run broadcasts, manage conversations, qualify leads, and track team performance. The platform is designed for businesses that want to move customer interactions from scattered channels into one organized system.

The core of Interakt is its AI-powered automation. You can deploy AI agents that handle common queries, recommend products, and even qualify leads — they work like a round-the-clock sales assistant. For more complex workflows, the no-code chatbot builder lets you drag and drop response flows without writing a line of code. The unified inbox pulls in messages from WhatsApp and Instagram so your team never misses a query. There's also a built-in Sales CRM that captures leads from WhatsApp, Instagram, Shopify, or manual entry, then assigns them to team members automatically. Broadcasts let you send messages to thousands of customers in one click, and the RCS fallback ensures messages get delivered even if WhatsApp fails.

Interakt is best suited for small to medium businesses that rely on WhatsApp and Instagram for customer communication. Marketing teams can run targeted campaigns, support teams can automate responses, and sales teams can track leads from first contact to closed deal. With 50,000+ businesses already using it, Interakt simplifies the messy process of engaging customers on messaging platforms — no coding required.