Lorikeetcx
AI customer concierge that resolves complex support issues across phone, SMS, chat, email, and WhatsApp.
| What is it | AI customer concierge that resolves complex support issues across phone, SMS, chat, email, and WhatsApp. |
|---|---|
| Pricing | Paid — from $1500/mo |
| Free tier | No |
| Platform | Web Application |
| Works with | Claude AI |
| Best for | handling customer inquiries across their lifecycle, resolving high-stakes support issues like plan upgrades or medication delivery |
| Domain registered | 2024 |
Data updated Aug. 1, 2026
What does Lorikeetcx do?
Lorikeetcx is an AI customer concierge built for companies that deal with high-stakes, complex support requests. Unlike basic FAQ chatbots that deflect or stall, Lorikeetcx handles real problems end-to-end across phone, SMS, chat, email, and WhatsApp. It can reschedule appointments, process insurance policy updates, upgrade payroll plans, and even manage medication deliveries — all without handing off to a human. The tool is designed to satisfy compliance teams, meaning it follows strict standard operating procedures and integrates with existing backend systems.
Lorikeetcx works by absorbing your SOPs and connecting to your internal tools. When a customer asks to change a delivery date or reschedule a flight, the AI agent doesn't just point them to a help article — it actually performs the action. It verifies the customer's identity, checks against business rules, and executes the workflow. The interface shows a side-by-side comparison with traditional FAQ bots to highlight what Lorikeetcx does differently: it acts, not just talks. The company claims a 97% faster resolution time and a 60% uplift in conversion, based on customer case studies.
This tool is best for customer support teams at companies in regulated industries — insurance, healthcare, finance, travel — where mistakes are costly and compliance is non-negotiable. It also helps fast-growing companies scale support without adding headcount. Real-world use cases include handling tax season spikes for accounting platforms, managing rental payments for property management firms, and routing complex tickets to the right human agents when needed. If your support team is drowning in repetitive but high-stakes requests, Lorikeetcx is worth a look.
Key features
What makes it stand outWho is Lorikeetcx for?
Who benefits most from this toolPricing
Start
- 18,000 credits per year
- None per seat charges
- 1.5 voice resolution cost
- 0.3 automated qa cost per ticket
- 0.95 chat email sms resolution cost
- None implementation or platform fees
- 0.3 routing analytics tagging cost per ticket
- Ticket platform integrations: Zendesk, Intercom, Hubspot, Front, Salesforce
- Data integrations: ✔️
- Custom guardrails: ✔️
- Concierge actions: ✔️
- Testing and simulations: Unlimited
- Evaluations & reporting: Unlimited
- Dedicated engineering team: Engineering support for implementation
- Security and Privacy: SOC2 Type 2, ISO27001, access to trust center
- Contracting: Standard agreement
Scale
- 48,000 credits per year
- None per seat charges
- 1.2 voice resolution cost
- 0.25 automated qa cost per ticket
- 0.8 chat email sms resolution cost
- None implementation or platform fees
- 0.25 routing analytics tagging cost per ticket
- Ticket platform integrations: All
- Data integrations: ✔️
- Custom guardrails: ✔️
- Concierge actions: ✔️
- Testing and simulations: Unlimited
- Evaluations & reporting: Unlimited
- Dedicated engineering team: Engineering support across entire life of contract
- Security and Privacy: Same as Start plus HIPAA BAA
- Contracting: Standard agreement
Enterprise
- Custom credits per year
- None per seat charges
- Custom voice resolution cost
- Custom automated qa cost per ticket
- Custom chat email sms resolution cost
- None implementation or platform fees
- Custom routing analytics tagging cost per ticket
- Ticket platform integrations: Custom
- Data integrations: ✔️
- Custom guardrails: ✔️
- Concierge actions: ✔️
- Testing and simulations: Unlimited
- Evaluations & reporting: Unlimited
- Dedicated engineering team: Custom team across entire life of contract
- Security and Privacy: Same as Scale plus custom security reviews
- Contracting: Custom agreement
Trust & presence
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