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AI Agent

Kodif

AI customer support agent for ecommerce that resolves orders, returns, and subscriptions automatically

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kodif.ai
Verified API available
What is it AI customer support agent for ecommerce that resolves orders, returns, and subscriptions automatically
Pricing Paid
Free tier No
Platform Web Application
API Yes
Best for automating refund and return processing, handling subscription changes and cancellations
Domain registered 2023

Data updated Sept. 19, 2026

What does Kodif do?

Kodif is an AI customer support agent built specifically for ecommerce brands. Unlike chatbots that only answer questions, Kodif takes action — it can process refunds, handle returns, update shipping addresses, and manage subscription changes without a human agent. It plugs into your existing helpdesk and ecommerce platforms like Shopify, Gorgias, and Zendesk, and works across chat, email, social media, and SMS.

The system uses AI to understand what a customer needs and then executes the required task directly in your backend systems. For example, if a customer wants to cancel a subscription, Kodif can do that in one interaction. If they want to return an item, it can generate a return label and update inventory. The tool also provides analytics so teams can track resolution rates, common issues, and customer satisfaction scores. Kodif claims to handle the "state-change" tickets — like subscription edges and regulated returns — that simpler bots fail on.

This tool is best for ecommerce brands that get a high volume of repetitive support tickets involving order changes, returns, or subscriptions. Customer support teams can offload these tasks to Kodif and focus on more complex issues. Operations managers will appreciate the automation of manual processes that typically require back-and-forth with customers. If your store handles many subscription modifications or returns, Kodif could save your team hours each day.

AI AgentCustomer experience

Key features

What makes it stand out
01
Handles subscription changes, returns, and order status updates without human handoff
02
Integrates with Shopify, Gorgias, Zendesk, and other ecommerce platforms
03
Works across chat, email, social media, and SMS channels
04
Takes action on tickets (e.g., process refunds, update addresses) instead of just answering questions
05
Provides analytics on resolution rates and customer satisfaction

Who is Kodif for?

Who benefits most from this tool
automating refund and return processing
handling subscription changes and cancellations
resolving order status inquiries across channels

Pricing

Starter

Custom
  • 24,000 conversations/yr
  • Chat only
  • Unlimited integrations + policies
  • Shopify personalization
  • Limited suite: Topics · Insights · Suggestions · Tests · Reports
  • Dedicated onboarding manager, CSM + CSE

Growth

Custom
  • 75,000 conversations/yr
  • Chat + 1 channel
  • Unlimited integrations + policies
  • User segmentation + SSO
  • Concierge presale AI agent
  • Shopify personalization
  • Full suite: Topics · Insights · Smart tags · Tests · Alerts · Suggestions · Reports
  • Dedicated onboarding manager, CSM + CSE

Enterprise

Custom
  • 160,000 conversations/yr
  • All channels
  • Unlimited integrations + policies
  • User segmentation + SSO
  • Concierge presale AI agent
  • Shopify personalization
  • Full suite: Topics · Insights · Smart tags · Tests · Alerts · Suggestions · Reports
  • Dedicated onboarding manager, CSM + CSE · Executive oversight

Trust & presence

Domain Domain registered 2023

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