OnSite

Onsite is an ecommerce helpdesk built specifically for brands that sell on Amazon, Shopify, Walmart, eBay, and other marketplaces. Instead of juggling five different tools to see an order, check tracking, and process a return, Onsite pulls everything into a single ticket view. When a customer emails or chats in, the agent sees the order history, delivery status, return eligibility, and product details right inside the conversation — no alt-tabbing required.

The standout trick is how Onsite blends AI with real actions. Its AI reads the customer's issue, checks your store policies, and suggests a response that's accurate and ready to send. But it doesn't stop at suggestions. From the same ticket, an agent can issue a refund, create an FBA replacement, generate a return label, or update an order — all without switching to another app. The platform also includes a unified inbox for email, chat, social, and phone, plus self-service help centers and chatbots that capture order context automatically.

Onsite is best for ecommerce support teams handling high volumes across multiple channels. If your agents spend half their day bouncing between a helpdesk, an order management system, and a marketplace seller central, Onsite cuts that friction dramatically. It also helps reduce return rates by making it easy to offer alternatives and resolve issues on the first contact. For teams that want to move from "reply and escalate" to "resolve on the spot," this is a solid fit.