chatlyn
Unified hotel guest communication platform — WhatsApp, AI chatbot, and PMS in one inbox
| What is it | Unified hotel guest communication platform — WhatsApp, AI chatbot, and PMS in one inbox |
|---|---|
| Pricing | Contact for Pricing |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Best for | Answering common guest questions (hours, parking, Wi-Fi) automatically via AI chatbot, Sending pre-arrival messages and in-stay upsell offers triggered by the PMS |
| Domain registered | 2013 |
Data updated Sept. 19, 2026
What does chatlyn do?
chatlyn is a guest communication platform built specifically for hotels. It brings WhatsApp, email, Booking.com, Instagram, webchat, and Messenger into one shared inbox that connects directly to your property management system (PMS). Instead of jumping between apps and losing context, your team sees every guest conversation alongside reservation data, room status, and booking history. The platform is designed to replace the chaos of scattered channels with a single place where messages get assigned, labelled, and continued across shifts.
The standout feature is the AI chatbot, which you can train on your own hotel documents in minutes. It answers the repetitive questions guests ask every day — opening hours, parking, Wi-Fi, spa menus — in over 100 languages, 24/7. When a question gets too nuanced, the chatbot hands the conversation to a human with full context, so guests never hit a dead end. chatlyn also automates the guest journey: PMS-triggered messages go out at the right moment, like a pre-arrival welcome, an in-stay upsell for restaurant reservations, or a post-checkout review request. The WhatsApp integration uses the official Business API, letting you send branded templates, run broadcast campaigns, and track open rates.
This tool is most useful for hotel front office teams, revenue managers, and independent hotel owners who want to reduce front desk workload and improve response times. Real-world results from customers include a 93% open rate on WhatsApp campaigns, 86% of webchat questions resolved without staff involvement, and a jump from 6% to 93% in AI resolution rate at one hotel group. chatlyn works with any PMS and scales from boutique hotels to luxury groups.
Key features
What makes it stand outWho is chatlyn for?
Who benefits most from this toolTrust & presence
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