Kayako
AI-powered customer support platform that automates ticket resolution and improves customer satisfaction scores
| What is it | AI-powered customer support platform that automates ticket resolution and improves customer satisfaction scores |
|---|---|
| Pricing | Paid |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Works with | Integrately |
| Best for | automating repetitive customer inquiries, reducing support ticket backlog |
| Domain registered | 2000 |
Data updated Aug. 1, 2026
What does Kayako do?
Kayako is an AI-powered customer support platform designed to automate ticket resolution and improve customer satisfaction metrics. It handles the entire support workflow from initial ticket triage to final resolution, using artificial intelligence to classify incoming requests, prioritize them, and either provide immediate answers or route them appropriately. The system can autonomously handle common customer inquiries like order exchanges, returns, and basic support questions while maintaining a natural, helpful conversational style.
What sets Kayako apart is its phased implementation approach and expert deployment team. Rather than just providing software, Kayako's experts integrate the AI directly into your existing help desk system. The platform works through three phases: AI triage that automatically sorts and enriches tickets, AI answers that draft responses and handle repetitive cases, and continuous learning that improves from human resolutions over time. This approach has demonstrated real results, with customers reporting ticket backlogs reduced by 68% and average resolution times dropping from 18 hours to under 5 hours.
Customer support teams and e-commerce businesses benefit most from Kayako, particularly those struggling with rising support costs and agent turnover. The platform excels at handling repetitive inquiries like order modifications, return requests, and basic product questions, freeing human agents to focus on more complex issues. Companies using Kayako report significantly improved CSAT scores (from 76% to 90% in documented cases) and substantial cost savings through reduced agent workload and training requirements.
Key features
What makes it stand outWho is Kayako for?
Who benefits most from this toolPricing
Kayako One
- $1 per ticket AI resolved tickets
- One Brand Messenger
- Shared Inbox & Ticketing System
- Pre-built Reports
- Public Help Center
- Multiple Team Inboxes
- Private & Multilingual Help Center
- Multi-Brand Messenger
Trust & presence
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