Akira
AI-powered guest experience platform that captures silent feedback and helps multi-unit brands recover upset customers in real-time.
| What is it | AI-powered guest experience platform that captures silent feedback and helps multi-unit brands recover upset customers in real-time. |
|---|---|
| Pricing | Paid — from $50/mo |
| Free tier | No |
| Platform | Web Application |
| Best for | capturing and acting on silent customer feedback before they leave a bad review, recovering upset guests in real-time to save customer lifetime value |
| Domain registered | 2024 |
Data updated Aug. 1, 2026
What does Akira do?
Akira is an AI-powered platform designed specifically for multi-unit brands in the hospitality and restaurant space. Its core function is to solve the 'silent feedback crisis' by capturing the 96% of guest problems that never get reported through traditional surveys. It does this by unifying feedback from multiple channels—surveys, online reviews, emails, and apps—into a single dashboard. The AI then performs sentiment analysis in real-time, instantly flagging critical issues so operators can act before a guest becomes a detractor.
What makes Akira stand out is its focus on immediate recovery. The moment a guest rates their experience below 4 stars, the system sends an instant alert. This allows managers to follow up personally within hours, not days, to acknowledge the problem and make it right. The platform also includes tools like AI-generated response templates for online reviews and a natural language interface where you can simply ask questions like 'What's driving low scores at our downtown location?' to get actionable insights.
This tool is a powerful asset for restaurant chains, franchise owners, and any multi-location hospitality business struggling with reputation management. It turns a reactive process into a proactive one. Instead of finding out about problems through public Google reviews, teams can catch issues while the guest is still on-site, transforming potential detractors into loyal promoters and directly protecting customer lifetime value that would otherwise walk out the door.
Key features
What makes it stand outWho is Akira for?
Who benefits most from this toolPricing
Local
- 10 locations
- Unlimited users
- Track unlimited feedback
- Create unlimited surveys
- Listing management
- Online review and response management
- Dashboards and reporting
- 24-hour support response time
Regional
- 50 locations
- Unlimited users
- Track unlimited feedback
- Create unlimited surveys
- Listing management
- Online review and response management
- Dashboards and reporting
- 24-hour support response time
National
- 200 locations
- Unlimited users
- Track unlimited feedback
- Create unlimited surveys
- Listing management
- Online review and response management
- Dashboards and reporting
- 12-hour support response time
- Dedicated manager
Enterprise
- unlimited locations
- Unlimited users
- Track unlimited feedback
- Create unlimited surveys
- Listing management
- Online review and response management
- Dashboards and reporting
- 12-hour support response time
- Custom integrations
- Dedicated manager
Trust & presence
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