spiralup.co
AI agent that analyzes customer feedback from reviews, chats, and calls — ask questions in plain English
| What is it | AI agent that analyzes customer feedback from reviews, chats, and calls — ask questions in plain English |
|---|---|
| Pricing | Freemium — from $199/mo |
| Free tier | Yes |
| Platform | Web Application |
| Best for | Identifying common customer complaints and pain points, Tracking sentiment changes after product updates or pricing changes |
| Domain registered | 2019 |
Data updated Aug. 1, 2026
What does spiralup.co do?
spiralup.co is an AI-powered customer feedback analysis tool that automatically processes and makes sense of large volumes of customer data. It reads through millions of customer reviews, live chat transcripts, and call recordings, then allows users to ask natural language questions about this data. Instead of manually sifting through feedback, you can simply ask questions like 'How are customers reacting to our new pricing tiers?' or 'What features are users requesting most?' and get immediate insights.
The tool stands out by providing a conversational interface to complex customer data analysis. It uses advanced natural language processing to understand your questions and machine learning to identify patterns, sentiment trends, and common themes across all customer touchpoints. You can filter results by time periods, review ratings, or specific topics, making it easy to track changes and identify urgent issues.
This tool is particularly valuable for product managers, customer support teams, and business analysts who need to quickly understand customer sentiment without spending hours reading individual reviews. It helps teams identify emerging problems before they escalate, discover what features customers actually want, and measure how changes to products or services affect customer satisfaction in real-time.
Key features
What makes it stand outWho is spiralup.co for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardFree
- 20 daily queries
- 0 data channels
- One time limited scan monthly feedback pieces
- Google Play review app scan
- One time limited feedback scan
- AI Agent access
- Basic analysis
- Sentiment analysis
- 20 queries per day
- Community support
- SOC 2 compliance
Starter
Everything in Free, plus:
- 50 daily queries
- 2 data channels
- 2,000 monthly feedback pieces
- Everything in Free, plus:
- 6 months of data backfill
- Theme analysis
- 50 queries per day
- 2 data channels
- Daily/Weekly AI digest reports
- Advanced KPI tracking & analytics
- PII redaction
- 76+ language support
- Okta support
- Slack support
Growth
Everything in Starter, plus:
- Unlimited daily queries
- 3 data channels
- 10,000 monthly feedback pieces
- Everything in Starter, plus:
- 12 months of data backfill
- Per channel taxonomy analysis
- Unlimited queries
- 3 data channels
- Slack integration
- Priority support
- Custom integrations
- Advanced reporting
- Emerging issues notifications
Enterprise
Everything in Growth, plus:
- Unlimited daily queries
- Unlimited data channels
- Unlimited monthly feedback pieces
- Everything in Growth, plus:
- Full historical backfill
- Unified taxonomy across channels
- Unlimited data channels
- Custom AI digest reports
- Return data feed
- Dedicated success manager
- Custom SLA
- 24/7 support
Trust & presence
Gallery
Click any image to enlargeAlternatives in For Data Analytics
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