taptalk.io
AI-powered omnichannel customer service platform that centralizes WhatsApp, Instagram, and other messaging apps into one dashboard
| What is it | AI-powered omnichannel customer service platform that centralizes WhatsApp, Instagram, and other messaging apps into one dashboard |
|---|---|
| Pricing | Paid — from Rp900000/mo |
| Free tier | No |
| Platform | Web Application |
| Best for | managing customer inquiries across multiple platforms, automating responses to common questions |
| Domain registered | 2018 |
Data updated Aug. 1, 2026
What does taptalk.io do?
TapTalk is a comprehensive customer service platform that helps businesses manage conversations across multiple messaging channels from a single dashboard. It integrates WhatsApp, Instagram DM, and other popular messaging platforms, allowing customer service teams to respond to inquiries without constantly switching between apps. The platform provides a unified inbox where all customer messages are centralized, making it easier to track conversations and maintain consistent communication.
The platform stands out with its AI-powered features, including a GenAI chatbot that can handle repetitive queries and automate responses. It offers smart lead filtering to identify high-potential customers automatically, and can seamlessly hand over complex conversations to human agents when needed. Businesses can customize the chatbot's tone and personality to match their brand voice, and the no-code setup means teams can deploy it quickly without technical expertise.
This tool is particularly valuable for small to medium businesses, e-commerce operations, and educational institutions that receive high volumes of customer inquiries across multiple platforms. Real-world use cases include managing customer support for retail businesses, handling student inquiries for educational institutions, and streamlining sales conversations for e-commerce stores. The automated reporting features also help teams track performance metrics and optimize their customer service workflows.
Key features
What makes it stand outWho is taptalk.io for?
Who benefits most from this toolPricing
Essential Plan
- 1,000 mau
- 5 agents
- 2 topics
- 3 channels
- Up to 1.000 MAU
- 3 Channels
- 5 Agents Quota
- 2 Topics
- Ticketing Support
- WhatsApp Verified
- Contact
- Case Ratings
- Quick Replies
- Detailed Report
- Channel Multiple Topics
Professional Plan
- 3,000 mau
- 7 agents
- 5 topics
- 5 channels
- Up to 3.000 MAU
- 5 Channels
- 7 Agents Quota
- 5 Topics
- Ticketing Support
- WhatsApp Verified
- Contact
- Case Ratings
- Quick Replies
- Detailed Report
- Channel Multiple Topics
- Advanced broadcast
- Case Label
- Start New Conversation
- Auto Responder
- Office Hours
Premium Plan
- 10,000 mau
- 15 agents
- 10 topics
- 15 channels
- Up to 10.000 MAU
- 15 Channels
- 15 Agents Quota
- 10 Topics
- Ticketing Support
- WhatsApp Verified
- Contact
- Case Ratings
- Quick Replies
- Detailed Report
- Channel Multiple Topics
- Advanced broadcast
- Case Label
- Start New Conversation
- Auto Responder
- Office Hours
- Contact Segment
Corporate Plan
- unlimited mau
- unlimited agents
- unlimited topics
- unlimited channels
- Unlimited MAU
- Unlimited Channels
- Unlimited Agents
- Unlimited Topics
- Dedicated Account Manager
- Special Integration (CRM, ERP, etc.)
- WhatsApp Verified
- WhatsApp Flows
- Contact
- Case Ratings
- Quick Replies
- Detailed Report
- Channel Multiple Topics
- Advanced broadcast
- Case Label
- Start New Conversation
- Auto Responder
- Office Hours
- Contact Segment
- Auto Resolve Case
- Assignment Rule Round Robin
- Custom Role
- First Response SLA Config
- API Integration
Trust & presence
Gallery
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