Customerly Aura
AI agent for Zendesk that resolves tickets end-to-end — not just replies, but actions like refunds and booking
| What is it | AI agent for Zendesk that resolves tickets end-to-end — not just replies, but actions like refunds and booking |
|---|---|
| Pricing | Paid — from $19/mo |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Best for | automating customer service responses, reducing support ticket volume |
| Domain registered | 2016 |
Data updated Aug. 1, 2026
What does Customerly Aura do?
Customerly Aura is an AI agent that plugs into Zendesk and actually resolves customer tickets, not just sends polite first replies. It pulls data from your knowledge base, billing, and customer records to understand what someone really needs, then takes action — whether that's processing a refund, handling a booking, or offering an alternative when a customer is unhappy. If it hits a wall, it escalates to a human agent.
What makes Aura different from Zendesk's own AI is that it can act across multiple channels at once — live chat, email, WhatsApp, Facebook Messenger, and mobile apps — all in one workflow. It also has built-in decisioning: it decides what data to use, when to escalate, and how to complete multi-step tasks without constant manual rules. The AI is transparent about its reasoning — you can see which flow or knowledge base article triggered a response.
This tool is best for customer support teams already using Zendesk who want to reduce ticket volume and support costs. Real-world examples include a driving school that used Aura to qualify inbound leads automatically, and a SaaS company that saved €300,000 per year. It's also useful for industries like fintech, edtech, and travel where support requests often involve billing or account changes.
Key features
What makes it stand outWho is Customerly Aura for?
Who benefits most from this toolPricing
Core
- 10/mo AI Conversations included
- $0.45 Additional AI Conversation
- AI Live Chat
- Help Center
- 1 Chatflow
- Help Center custom domain
- Integrations & API
- NPS Surveys
- Chatflow AI Missions
- Custom Attributes & Routing
- CSAT Surveys
- Chatflow API Access
- Multi-Language Help Center
- Instant Translate
- Team Analytics & Reports
- Identity Verification
- Support Type: AI Only
Growth
- 20/mo AI Conversations included
- $0.45 Additional AI Conversation
- AI Live Chat
- Help Center
- 10 Chatflows
- Help Center custom domain
- Integrations & API
- NPS Surveys
- Chatflow AI Missions
- Custom Attributes & Routing
- CSAT Surveys
- Chatflow API Access
- Multi-Language Help Center
- Instant Translate
- Team Analytics & Reports
- Identity Verification
- Support Type: AI-first + 48h reply
Ultimate
- 50/mo AI Conversations included
- $0.45 Additional AI Conversation
- AI Live Chat
- Help Center
- Unlimited Chatflows
- Help Center custom domain
- Integrations & API
- NPS Surveys
- Chatflow AI Missions
- Custom Attributes & Routing
- CSAT Surveys
- Chatflow API Access
- Multi-Language Help Center
- Instant Translate
- Team Analytics & Reports
- Identity Verification
- Support Type: <30mins reply
Trust & presence
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