Cast.app

Cast.app is a platform that deploys AI agents to handle customer success and revenue growth for businesses. It automates key customer-facing processes like onboarding, adoption tracking, and renewal preparation. The core idea is to use AI to deliver personalized, data-driven interactions at scale, reducing the need to constantly expand human customer success teams. It focuses on turning customer data into actionable insights and automated engagements that drive retention and expansion.

The tool works by integrating with a company's existing tech stack—CRM, support systems, and product data—to create 'grounded' AI agents. These agents include an AI Presenter that hosts business reviews and an 'Ask Me Anything' feature that lets customers interrupt with questions for instant, contextual answers. Cast.app delivers these interactions directly within a company's web app, via email, or text, supporting 17 languages automatically. It's designed to identify risks and opportunities early, making customer success more proactive.

This platform is built for SaaS companies and enterprises struggling to scale their customer success operations efficiently. It helps customer success managers (CSMs) and sales leaders automate repetitive tasks, deflect support tickets, and gather intelligent feedback. Real-world use cases include Pure Storage using it to achieve a 30x ROI by automating business reviews and HPE employing it to provide immediate, account-specific answers to customer queries, humanizing the digital experience.