Web2Chat
AI-powered customer support platform with live chat, a knowledge base, and a ChatGPT assistant.
| What is it | AI-powered customer support platform with live chat, a knowledge base, and a ChatGPT assistant. |
|---|---|
| Pricing | Freemium — from $19/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Best for | providing real-time website support, building a self-service help center |
| Domain registered | 2023 |
Data updated Aug. 1, 2026
What does Web2Chat do?
Web2Chat is a customer support platform designed to help businesses, especially startups, manage and enhance their customer interactions. It combines a live chat widget, a ticketing system, and a knowledge base into a single dashboard. The core idea is to centralize all customer communications—whether they come via chat or email—so support teams can respond efficiently without switching between apps.
What makes Web2Chat stand out is its integrated AI assistant, named Aura, which is powered by ChatGPT. You can train Aura on your own content, like website pages or PDFs, so it can provide accurate, automated answers to common customer questions. The platform also includes a full-featured CRM to track customer history and a highly customizable help center. It’s built to be affordable and packs a long list of features, including multilingual support, sentiment tracking, and workload management tools.
This tool is a solid fit for small businesses and startups that need a professional, all-in-one support system without a huge price tag. Teams can use it to offer instant chat support on their website, deflect repetitive questions with the AI bot, and build a searchable knowledge base to reduce ticket volume. It effectively bridges the gap between basic chat widgets and expensive enterprise helpdesk software.
Key features
What makes it stand outWho is Web2Chat for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardFree
- 250,000 page views
- Website chat widget
- Shared inbox
- Unlimited conversations
- Unlimited history
- Email integration
- Knowledge base
- News Center
- Ticketing System
- Lead Generation
- Workload management
- Unlimited articles & collections
- Multilingual Support (45+ languages)
- Consent Forms
- Custom Attributes
Remove Branding
Everything in Free, plus:
- Teammate Management
- Custom Domain for Help Center
- Custom Domain for News Center
- Remove Web2Chat Branding
- Customizable Email Domain
- Priority Support
- 99% Uptime Guarantee
Growth
Everything in Free, plus:
- 10 file uploads
- 2,000 message credits
- 200 training web pages
- 11,000,000 characters per chatbot
- 2,000 message credits/month
- 11,000,000 characters/chatbot
- Upto 200 training web pages
- 10 file uploads
Business
Everything in Free, plus:
- 100 file uploads
- 5,000 message credits
- 2,000 training web pages
- 5,000 message credits/month
- Upto 2,000 training web pages
- 100 file uploads
Enterprise
Everything in Free, plus:
- 500 file uploads
- 10,000 message credits
- 10,000 training web pages
- 10,000 message credits/month
- Upto 10,000 training web pages
- 500 file uploads
Trust & presence
Gallery
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