NovaTalks
AI-powered customer support platform that integrates calls, chats, email, and messengers into one interface.
| What is it | AI-powered customer support platform that integrates calls, chats, email, and messengers into one interface. |
|---|---|
| Pricing | Paid — from €20/mo |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Best for | handling customer inquiries across multiple channels, automating customer support with AI chatbots |
| Domain registered | 2022 |
Data updated Aug. 1, 2026
What does NovaTalks do?
NovaTalks is a comprehensive customer support platform that brings all communication channels—including phone calls, email, live chat, and popular messengers—into a single, unified interface. It helps businesses manage customer interactions efficiently without switching between different apps or losing track of conversations. The platform centralizes customer data and communication history, making it easy for support teams to provide personalized service.
What sets NovaTalks apart is its strong AI integration. The platform includes an AI assistant that works alongside human agents, providing real-time support like language translation, tone adjustment, and conversation summarization. It also features a simple chatbot builder for creating multilingual bots that can handle customer queries 24/7. The system includes text and voice analytics that automatically extract insights from customer interactions, turning communication data into valuable business intelligence.
This tool is particularly valuable for customer support teams and sales departments in businesses of all sizes. It's ideal for companies looking to reduce response times, maintain consistent service quality across channels, and gain actionable insights from customer interactions. The mass messaging features with audience segmentation also make it useful for marketing teams running targeted campaigns through multiple communication channels.
Key features
What makes it stand outWho is NovaTalks for?
Who benefits most from this toolPricing
Text Channels
- Multichannel communication with customers
- Support for your accounts and consultations
- Embedded customer card
- Administrator account
- Mobile application
- Templates for quick replies
- Messenger widget for placing on your website
- Advanced statistics
- Tags for customers and requests (segmentation)
- Simple chatbot creation and setup builder
Text Channels and Calls
- Multichannel communication with customers
- Support for your accounts and consultations
- Embedded customer card
- Administrator account
- Mobile application
- Templates for quick replies
- Messenger widget for placing on your website
- Advanced statistics
- Tags for customers and requests (segmentation)
- Simple chatbot creation and setup builder
Calls
- Multichannel communication with customers
- Support for your accounts and consultations
- Embedded customer card
- Administrator account
- Mobile application
- Templates for quick replies
- Messenger widget for placing on your website
- Advanced statistics
- Tags for customers and requests (segmentation)
- Simple chatbot creation and setup builder
Trust & presence
Gallery
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