DeskDay
AI-powered PSA platform for MSPs — manage tickets, automate workflows, and provide multi-channel support from one dashboard.
| What is it | AI-powered PSA platform for MSPs — manage tickets, automate workflows, and provide multi-channel support from one dashboard. |
|---|---|
| Pricing | Paid — from $79/mo |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Best for | Managing IT support tickets across multiple channels, Automating customer service workflows and responses |
| Domain registered | 2022 |
Data updated Aug. 1, 2026
What does DeskDay do?
DeskDay is an AI-powered professional services automation platform designed specifically for managed service providers and IT teams. It centralizes ticket management, project tracking, and customer support operations into a single dashboard, replacing legacy PSA systems with modern AI capabilities. The platform supports multiple communication channels including Microsoft Teams, mobile apps, web portal, email, and desktop applications, allowing end-users to submit tickets through their preferred method.
What sets DeskDay apart is its integrated AI assistant, Helena, which provides real-time reply suggestions, sentiment analysis, and automatic knowledge base integration to help technicians resolve issues faster. The platform also features a no-code workflow automation builder that enables teams to create custom ticket routing rules, auto-responses, and process automations without technical expertise. Unlike traditional PSAs, DeskDay emphasizes speed and user experience with a conversational interface that feels more like modern messaging apps than cumbersome enterprise software.
This tool is ideal for MSPs and IT support teams looking to modernize their service delivery, reduce response times, and improve customer satisfaction. Real-world applications include handling high volumes of support tickets across distributed teams, automating repetitive administrative tasks like billing and contract management, and providing seamless support through the communication channels customers already use daily.
Key features
What makes it stand outWho is DeskDay for?
Who benefits most from this toolPricing
Standard Plan
- Ticketing
- Project management
- Announcement
- Custom support mail address (up to 5)
- SLA and automated time tracking
- Contracts & invoicing
- SSO for Customer & Tech logins (OIDC/SAML)
- Service desk workflow builder
- AI-powered drafting of replies for tickets
- AI-powered sentiment analysis on customer messages
- AI-powered guided resolutions for technicians
- Custom-branded web portal for customers
- DeskDay-branded Teams app for customers
- DeskDay-branded iOS & Android mobile app for customers
- DeskDay-branded iOS & Android mobile app for Techs
- DeskDay-branded Windows & Mac desktop app for customers
Enterprise Plan
Everything in Standard Plan, plus:
- Fully branded Teams app for customers
- Fully branded iOS & Android mobile app for customers
- Fully branded Windows & Mac desktop app for customers
Trust & presence
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