IllumiChat
AI customer support for Shopify stores — answers questions, tracks orders, and chats with customers across websites, Instagram, and SMS.
| What is it | AI customer support for Shopify stores — answers questions, tracks orders, and chats with customers across websites, Instagram, and SMS. |
|---|---|
| Pricing | Freemium — from $29/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Best for | Automating 'where's my order?' and product FAQ responses, Managing customer inquiries from Instagram DMs and Messenger |
| Domain registered | 2025 |
Data updated Aug. 1, 2026
What does IllumiChat do?
IllumiChat is an AI-powered customer support agent built specifically for Shopify stores. It connects directly to your store's data, allowing it to answer questions about products, look up order status, and manage shopping carts. The AI agent can be deployed across multiple channels where your customers already are, including a website chat widget, Instagram Direct Messages, Facebook Messenger, and SMS. This means a customer asking about a delivery on WhatsApp gets an immediate, accurate answer based on real-time Shopify data.
The tool works by syncing with your Shopify catalog, order history, and customer profiles. You can also train it by uploading policy documents, FAQs, and brand guidelines. A key feature is the choice of underlying AI model—you can select Claude, GPT, Gemini, or Grok and switch between them. IllumiChat handles routine queries automatically but can escalate complex issues by creating tickets and notifying your human support team, all from a single inbox.
This tool is a practical solution for Shopify merchants who are overwhelmed by customer messages across different platforms. It's designed to reduce the volume of repetitive support tickets, like order status requests, freeing up time for store owners and support staff. It's especially useful during sales peaks or for stores with limited support hours, providing consistent, instant responses to common customer questions day or night.
Key features
What makes it stand outWho is IllumiChat for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardStarter
- 1 users
- 1 agents
- 100 credits
- 10 MB knowledge base
- Up to 100 credits/month
- Community support
- Basic analytics
- 1 team member
- 1 Custom Assistant
- Standard integrations
Growth
Everything in Starter, plus:
- 3 users
- 3 agents
- 2,000 credits
- 1 GB knowledge base
- Up to 2,000 credits/month
- Priority support
- Advanced analytics
- 3 team members
- 3 Custom Assistants
- All integrations
- Custom branding
- API access
Scale
Everything in Growth, plus:
- unlimited users
- unlimited agents
- unlimited credits
- custom knowledge base
- Unlimited credits/month
- 24/7 dedicated support
- Custom AI training
- Unlimited team members
- Advanced security
- SLA guarantee
- Custom integrations
Trust & presence
Gallery
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