Helpshift

Helpshift is a specialized platform built for the gaming industry. It combines technology, artificial intelligence, and human services to help game studios manage the entire player lifecycle. The core function is to handle player support tickets directly within the game environment, using AI to automatically resolve common issues and route complex problems to human agents. It also extends into proactive player engagement, VIP care, and community trust and safety management.

The platform works by integrating directly into games via SDKs for mobile, PC, and web, allowing players to get help without leaving the game. Its AI components, named Care AI and Guard AI, handle automated responses and real-time conversation monitoring. A key differentiator is its focus on gaming-specific workflows and data, unifying player context from support interactions, in-game behavior, and community activity into a single view. This eliminates the need for studios to patch together separate tools for support, CRM, and moderation.

This tool is built for game studios of all sizes, from indie developers to large publishers like Zynga and Rovio, who need to scale player support efficiently. It's most useful for teams drowning in player support tickets, those looking to increase player retention through better engagement, and studios needing to manage large, active communities while ensuring player safety and brand compliance.