DelightChat
Omnichannel customer support and WhatsApp marketing platform for ecommerce brands.
| What is it | Omnichannel customer support and WhatsApp marketing platform for ecommerce brands. |
|---|---|
| Pricing | Freemium — from $29/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Best for | Managing customer queries from multiple social and messaging channels in one place, Running promotional campaigns via WhatsApp broadcasts |
| Domain registered | 2020 |
Data updated Aug. 1, 2026
What does DelightChat do?
DelightChat is a customer service and marketing tool built specifically for ecommerce brands. It pulls all your customer conversations from WhatsApp, Instagram, Facebook, email, and live chat into a single, unified dashboard. This means your support team can reply to messages from any channel without jumping between different apps. The platform also includes a full WhatsApp marketing suite, allowing you to send promotional broadcasts, automate order notifications, and recover abandoned carts directly through the official WhatsApp API.
What makes DelightChat stand out is its deep integration with platforms like Shopify. While replying to a customer, agents can view and modify order details directly within the ticket, reducing errors and speeding up resolution. The tool includes AI that can draft and refine responses, and it offers automation rules to handle common queries like refund requests. For marketing, it provides tools to create customer segments and build automated journeys for upselling or win-back campaigns.
This tool is a clear fit for direct-to-consumer (D2C) brands and ecommerce stores that rely heavily on messaging apps like WhatsApp for sales and support. It's useful for teams drowning in messages across multiple channels who want to consolidate their workflow. Real-world use cases include automating post-purchase notifications, managing high-volume customer inquiries during sales, and running targeted promotional campaigns on WhatsApp to drive repeat purchases.
Key features
What makes it stand outWho is DelightChat for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardSTARTUP
- 500 tickets
- 2,500 contacts
- 5 team members
- 1 shopify stores
- 3 support channels
- Customer Support Inbox
- WhatsApp Business API
- Instagram (DMs, Comments)
- Facebook (Messenger, Comments)
- Email Inbox
- Live Chat Widget
- GPT-powered AI Assistant
- Unlimited Team Members
- Unlimited Support Channels
- Unlimited Shopify Stores
- Shopify Order Data in Inbox
- Support Tickets Analytics
- Promotional Broadcasts
- Abandoned Cart Recovery
- Abandoned Checkout Recovery
- COD Verification, COD to Prepaid
- Order Confirmation, Fulfillment
- Collect Product Reviews
- Winback & Reorder Campaigns
- Upsell & Cross-Sell Automation
- Shopify Flow Integration
- Marketing ROI Analytics
- Free Green Tick Application
- Back in Stock Alerts
- Mobile Apps (iOS & Android)
- Automated Replies
- WhatsApp Catalog
- WhatsApp Chatbot
- Self-Service Widget
- Help Articles, Contact Us Form
- Email, WhatsApp support
- 1:1 Personalised Onboarding Call
SCALE
- 2,000 tickets
- 10,000 contacts
- 20 team members
- 3 shopify stores
- 10 support channels
- Customer Support Inbox
- WhatsApp Business API
- Instagram (DMs, Comments)
- Facebook (Messenger, Comments)
- Email Inbox
- Live Chat Widget
- GPT-powered AI Assistant
- Unlimited Team Members
- Unlimited Support Channels
- Unlimited Shopify Stores
- Shopify Order Data in Inbox
- Support Tickets Analytics
- Promotional Broadcasts
- Abandoned Cart Recovery
- Abandoned Checkout Recovery
- COD Verification, COD to Prepaid
- Order Confirmation, Fulfillment
- Collect Product Reviews
- Winback & Reorder Campaigns
- Upsell & Cross-Sell Automation
- Shopify Flow Integration
- Marketing ROI Analytics
- Free Green Tick Application
- Back in Stock Alerts
- Mobile Apps (iOS & Android)
- Automated Replies
- WhatsApp Catalog
- WhatsApp Chatbot
- Self-Service Widget
- Help Articles, Contact Us Form
- Email, WhatsApp support
- Dedicated Account Manager
- 1:1 Personalised Onboarding Call
GROWTH
- 6,000 tickets
- 30,000 contacts
- 50 team members
- unlimited shopify stores
- 25 support channels
- Customer Support Inbox
- WhatsApp Business API
- Instagram (DMs, Comments)
- Facebook (Messenger, Comments)
- Email Inbox
- Live Chat Widget
- GPT-powered AI Assistant
- Unlimited Team Members
- Unlimited Support Channels
- Unlimited Shopify Stores
- Shopify Order Data in Inbox
- Support Tickets Analytics
- Promotional Broadcasts
- Abandoned Cart Recovery
- Abandoned Checkout Recovery
- COD Verification, COD to Prepaid
- Order Confirmation, Fulfillment
- Collect Product Reviews
- Winback & Reorder Campaigns
- Upsell & Cross-Sell Automation
- Shopify Flow Integration
- Marketing ROI Analytics
- Free Green Tick Application
- Back in Stock Alerts
- Mobile Apps (iOS & Android)
- Automated Replies
- WhatsApp Catalog
- WhatsApp Chatbot
- Self-Service Widget
- Help Articles, Contact Us Form
- Email, WhatsApp, Call support
- Dedicated Account Manager
- 1:1 Personalised Onboarding Call
Trust & presence
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