Delighted

Delighted’s turnkey Product/Market Fit (PMF) surveys take the guesswork out of achieving PMF. Gather real-time user input at every step of the product development lifecycle in-app or via your website, email, link URL, or SMS. Getting started takes minutes.

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delighted.com

Verified API available Works with Integrately · Make Free tier ~17k monthly visits

Quick facts
What is it	Delighted’s turnkey Product/Market Fit (PMF) surveys take the guesswork out of achieving PMF. Gather real-time user input at every step of the product development lifecycle in-app or via your website, email, link URL, or SMS. Getting started takes minutes.
Pricing	Freemium — from $19/mo
Free tier	Yes
Platform	Web Application
API	Yes
Works with	Integrately, Make
Best for	measuring customer satisfaction scores, tracking employee engagement
Domain registered	2001

Data updated Aug. 1, 2026

What does Delighted do?

Delighted is a customer experience platform that helps businesses collect and analyze feedback through various survey types. It supports standard metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES), along with custom survey options. The platform enables companies to send surveys through multiple channels including email, web, SMS, and links, making it easy to reach customers wherever they are.

The platform uses AI to analyze open-ended feedback, automatically categorizing responses and generating actionable insights. This helps teams quickly identify trends and pain points without manual review. Delighted integrates with popular business tools like Slack, Salesforce, and Shopify, allowing teams to incorporate feedback directly into their existing workflows. The dashboard provides real-time analytics and reporting, showing response rates, score trends, and demographic breakdowns.

Customer experience teams, product managers, and marketing professionals benefit most from Delighted. It is particularly useful for companies that want to systematically measure customer satisfaction, track employee engagement, or gather specific product feedback. The platform's ease of use means teams can start collecting valuable insights within minutes, even without technical expertise.

AI Marketing Customer Engagement Reputation Management

#ai analysis#csat#customer feedback#cx-platform#experience-management#integrations#nps#survey tool

Key features

What makes it stand out

Multiple survey types including NPS, CSAT, CES, and custom formats

Built-in AI for analyzing open-ended feedback and generating insights

Integration with popular tools like Slack, Salesforce, and Shopify

Automated feedback programs with scheduling and targeting options

Real-time dashboard for tracking metrics and response trends

Who is Delighted for?

Who benefits most from this tool

measuring customer satisfaction scores

tracking employee engagement

gathering product feedback

Pricing

Free tier available — start without a credit card

Free

1 users
25 responses
Unlimited Surveys
Unlimited CX Projects
Branding customization
35+ Free integrations

Starter

$19.0/month

2 users
50 responses
Unlimited Surveys
Unlimited CX Projects
Branding customization
35+ Free integrations

Growth

$39.0/month

3 users
100 responses
Unlimited Surveys
Unlimited CX Projects
Branding customization
35+ Free integrations

Advanced

$149.0/month

5 users
250 responses
Unlimited Surveys
Unlimited CX Projects
Branding customization
35+ Free integrations

Premium

$249.0/month

10 users
500 responses
Unlimited Surveys
Unlimited CX Projects
Branding customization
35+ Free integrations
6 Premium integrations
Custom Email Domain

Trust & presence

Search presence Top 100k site

Domain Domain registered 2001

Gallery

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