Gorgias
AI-powered helpdesk for ecommerce — centralizes customer support, automates responses, and boosts sales via chat.
| What is it | AI-powered helpdesk for ecommerce — centralizes customer support, automates responses, and boosts sales via chat. |
|---|---|
| Pricing | Paid — from $10/mo |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Works with | Zapier |
| Best for | managing customer support tickets, automating responses to common queries |
| Domain registered | 2002 |
Data updated Aug. 1, 2026
What does Gorgias do?
Gorgias is a customer service platform built specifically for ecommerce businesses. It brings all your support channels—like email, live chat, social media, and SMS—into one centralized dashboard. The core function is to help teams manage customer inquiries efficiently, but it goes beyond a basic helpdesk by using AI to automate responses and even drive sales through conversational interactions. It integrates directly with ecommerce platforms like Shopify, allowing agents to view order details, process returns, and update customer information without switching tabs.
What makes Gorgias stand out is its focus on conversational AI tailored for online retail. Its AI Agent can automatically resolve up to 60% of common support queries (like tracking orders or return requests), and it also acts as a shopping assistant to recommend products and offer discounts, boosting conversion rates. The platform includes features like automated macros for quick replies, a unified customer view, and integrations with over 100 ecommerce tools. It’s designed to reduce response times and operational costs while making customer interactions more personalized.
This tool is ideal for ecommerce brands, especially those using Shopify, that receive high volumes of customer inquiries. It benefits support teams by automating repetitive tasks, marketing teams by enabling proactive chat campaigns to reduce cart abandonment, and business owners by turning support into a revenue channel. Real-world use cases include handling post-purchase questions, processing returns, upselling products, and managing multichannel support from a single interface.
Key features
What makes it stand outWho is Gorgias for?
Who benefits most from this toolPricing
Starter
- 50 tickets
- 0.4 overage ticket cost
- 0 AI agent interactions
- 1 AI agent cost per resolution
- Support & ticket management
- Omnichannel support
- Integrations & Insights
- User permissions
- Help center with unlimited articles
- Macros
- Rules
- Views
- Assignment
- Routing
- Satisfaction survey
- Live chat
- TikTok media
- SMS & Voice (add-ons)
- Klaviyo integration
- Recharge integration
- Loop Returns integration
- Yotpo integration
- 150+ more integrations
- Live monitoring
- Support performance
- Team management
- Google / Microsoft SSO
Basic
Everything in Starter, plus:
- 300 tickets
- 0.4 overage ticket cost
- 60 AI agent interactions
- 0.9 AI agent cost per resolution
- 60 AI Agent automated interactions
- AI Agent at $0.90 per resolved conversation
Pro
Everything in Basic, plus:
- 2,000 tickets
- 0.36 overage ticket cost
- 600 AI agent interactions
- 0.9 AI agent cost per resolution
- 600 AI Agent automated interactions
- Revenue statistics
- AI Agent at $0.90 per resolved conversation
Advanced
Everything in Pro, plus:
- 5,000 tickets
- 0.36 overage ticket cost
- 2,500 AI agent interactions
- 0.9 AI agent cost per resolution
- 2500 AI Agent automated interactions
- Email with dedicated email server
- Revenue statistics
- AI Agent at $0.90 per resolved conversation
Enterprise
Everything in Advanced, plus:
- custom volume tickets
- 0.32 overage ticket cost
- Email with dedicated email server
- Revenue statistics
- AI Agent at $0.90 per resolved conversation
Trust & presence
Gallery
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